Fulfillment and returns baseline
The platform-wide launch boundary and the seller-owned policy responsibility.
Effective August 30, 2026Available methods
A self-fulfilled store may offer United States shipping, ZIP-limited local delivery, pickup, or any combination. A connected-provider store offers shipping only in this version. Checkout displays only ready methods and rejects an ineligible delivery ZIP before payment.
Shipping labels
A self-fulfilling customer connects its own carrier account and pays carrier charges directly. Kangaroo Pop may create, store, display, and void labels through that account, but it does not extend shipping credit. Local-delivery and pickup orders do not create carrier labels.
Returns
Each creator customer publishes and owns its return, replacement, cancellation, and damaged-order policy. Personalized items may be restricted after proof approval except where the seller caused a defect or applicable law requires a remedy.
Order support
The creator customer owns shopper communication and remedy decisions. A connected provider reports production, shipment, delay, exception, and case facts for its assigned work. Kangaroo Pop executes authorized payment and provider-settlement changes so Stripe and ledger state remain consistent.